limited time to express viewpoint or feelings, and then move on.
eye contact with another participant and move toward that person.
the person individual attention during breaks.
"That's an interesting point. Now let's see what other other people
BEHAVIOR: Sharpshooting -- trying to shoot you
down or trip you up.
Admit that you do not know the answer and redirect the question the
group or the individual who asked it.
Acknowledge that this is a joint learning experience.
Ignore the behavior.
BEHAVIOR: Heckling/Arguing -- disagreeing with
everything you say; making personal attacks.
Redirect question to group or supportive individuals.
Recognize participant's feelings and move one.
Acknowledge positive points.
"I appreciate your comments, but I'd like to hear from others," or "It
looks like we disagree."
BEHAVIOR: Grandstanding -- getting caught up
in one's own agenda or thoughts to the detriment of other learners.
"You are entitled to your opinion, belief or feelings, but now it's time
we moved on to the next subject," or "Can you restate that as a
question?" or "We'd like to hear more about that if there is time after